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On-the-Job: A Casino Pit Supervisor. Theresa LeaVerenz, Pit Supervisor (also called pit boss) at Caesars Tahoe, started in the gaming industry in 1981. She was born and raised in the Lake Tahoe area and, like many people working in gaming, she never thought seriously about entering the industry in the beginning.

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• Was involved in all phases of interviewing, hiring, training, and scheduling of table games dealers, supervisors, and pit managers. Instrumental in the development of procedural manuals and policies. Handled all responsibilities and duties associated with the casino during a specific shift, encompassing 85 table games and various departments.

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Okay, so …what’s a pit boss? And what exactly does a pit boss do?

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Pit bosses or managers oversee everything that happens on the floor. They monitor and track transactions, ensure dealers are doing their job correctly and efficiently, solve (customer) problems,train new hires, catch and handle cheaters, comp players and a lot of other things–many of which vary from casino to casino.

Here’s where they fit in the casino hierarchy:

• Dealer – They work (deal) the different gaming tables.
• Dual-Rate Dealer / Supervisor – This person goes back and forth between dealing cards and supervising tables. This is the worst position to be in, as you’re not quitemanagement – you still have to deal cards when the casino needs you too. But, with a good personality and work ethic, you’ll hit this level quickly and can focus on getting out as fastas possible.
• Full Floor Supervisor – Now you’re management. You oversee 4-6 tables and report to the pit manager. You’re paid a salary.
• Dual Pit Manager – Similar to Dual-Rate Dealer / Supervisor. You’re still a supervisor, but are (probably) in training to become a pit manager. The difference in pay is(usually) small.
• Pit Manager (Boss) – Now you’re supervising the gaming floor. This comes with a large salary increase, plus the opportunity to bonus. Pit bosses tend to make $60-$95,000 peryear + bonuses. But this can vary wildly.

The hierarchy continues to climb from there, to where you’ll work on the floor less and less. You’re in the background, more or less, in an admin position.

This is the climb you need to be prepared to make, too, if your ambition is to become a pit boss. What I think is most important to take note of are the half-steps – where you straddle the linebetween two different positions.

For example, you might supervise a couple of tables during your shift, then be asked to deal a couple of tables later in your shift. This is more of a pain than anything else, as you’ll likelyhave to alternate between two work uniforms throughout your shift. You might also have to deal with the awkwardness of being on the same level as a co-worker, only then to become their “boss”later – all during the same shift.

“It’s also the only industry I have seen where at one casino a guy can be a shift manager one day and the next just a dealer. As quickly as you can move up, you can move back down again. Atmy first casino I had an assistant shift manager I worked for. I moved to another casino, and six months later he came as a dealer. So I was above him in position. It’s a funny business.”

–Quora.com

The upside to dual positions is that they allow you to test the waters of management. You can see what it’s like without having to commit 100%. Then, if you like it, you can pursue itaggressively. If you don’t, you can go back to dealing full-time. No big deal.